How does the agent find documents in HubSpot?
It reads customer records in HubSpot and looks for attached files or document fields that hold KYC documents. For each contact or company, it pulls the linked documents into the review flow.
What checks does it perform on each document?
It checks if the document type is present, if the content is readable, if required fields like name and address are visible, and if the expiry date has passed or is close. It can also confirm that details match what is stored in HubSpot.
How does it handle missing or inconsistent data?
The agent flags missing document types, expired IDs, or mismatched fields such as different addresses across documents. It then recommends follow up actions like request updated ID, ask for recent proof of address, or clarify company details.
What is in the compliance summary and reports?
The compliance summary includes an overall KYC status, list of documents reviewed, issues found, and recommended next steps. The agent emails this summary using Gmail and posts a shorter version into the internal Slack channel you provide so the team can see the result quickly.
Can we adjust the KYC rules to fit our policy?
Yes. You can change which document types are required, expiry thresholds, allowed address differences, and how strict the agent should be. This lets you align the checks with your internal KYC policy and local regulations.
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